Asked November 03, 2016

Client claiming unsatisfactory work

  • 1 Answer

Hello, I had partnered with an online Ad agency to deliver Website visitors to them. Ad Link : I have Delivered all the traffic to them on the very same day, After delivering all the traffic, i got a reply in skype from their staff "Hi we are very disappointed with your traffic. the quality is not what you told Ronen, and we want to stop the test NOW and get back the money you didn't spend yet ($1700). Of course the claim is based on the agreement you signed before the prepayment transfer." Later I didnt respond back to them, because i completely knew they were trying to scam me, Later i checked the advertising dashboard which they have, even in that they have some how manipulated the advertising link into make it count less number of visitors. and making it look like only $1300 worth of traffic was delivered. After seeing this, I didnt respond back to them, I completely blocked their 2 skype contacts. Even though they were asking for a refund. Today they have emailed me with a PDF file containing the following texts. The agreement which i used to sign them has my Full name, But not my valid signature, i used electronic signature to generate a fake signature and send them at that time because i was in a hurry. They have paid me through an online payment processor called Payoneer, From Payoneer the payment has been directly transferred to my Bank account. They have my 2 email which i used to signup to their platform. And also they dont have my real Address, I had added a fake address. They are threatening me that they are going to file a legal complaint in the court and would request more money. I am really helpless in this stage because i dont have the proof now, because i had delivered the traffic 6 months back. and now after 6 month, they emailed me with this. I am worried, I don't have money to go to the court, because i have worked hard to deliver the service to them, now after some manipulation from their end, suddenly after delivering the traffic they reply in skype and later after 6 months they send a threat to refund. Please give me your opinion on this, How can i protect myself? They only have my 2 Email ID, and my Full name But they can get my address and other things from my Payoneer account. I guess. And also the company is from Israel Please suggest. Thank you! This is the email which i received from them, It is in a PDF file, with signature of the lawyer, " We have availed to you a prepayment in the sum $3000.00 USD of which was to be applied to our advertising payments, however we have terminated this activity and have a balance of $1704.33 USD which was not used (the "Unused sum"). You are holding the unused sum without Despite our previous reminders, We still have not received any payment or answer from you with respect to the repayment of the Unused sum, which is held by you in violation of our agreements and without any legal merit. Therefore, we regret to inform you that if we do not obtain the payment of Unused sum in full before 09/11/2016 (deadline), we will have no other alternatives but to undertake court actions against you in order to retrieve the Unused sum along with all costs and expenses related thereto. Should your payment not be received in full within the next seven days starting from 03/11/2016 to 09/11/2016, immediate court actions will take place. We would advise to treat this matter with urgency and we believe you will not ignore this final reminder. To save yourself the inconveience of court actions, you are required to settle the total ammount of debt and additional costs as soon as possible. We still trust court actions will not be necessary and look forward to receiving payment by return This letter is without prejuice to any rights and remedies which are all fully reserved. " Please Help Thanks

Answer 1

Default avatar
Saurabh Kumar

You could approach the Cyber Crime Cell of your respective state via these steps-

Step 1- For Cyber Crime Complaint First of all write an application in the name head of cyber crime cell.

Step 2- Provide the following things with the application-

  • Name
  • Address
  • Email address
  • Telephone no.

Step 3- For required documents there are two cases.

  • a) In case of vulgar emails, abusive email etc the following details is required cyber crime compliant-
    • The header of email which is offending you.
    • The email address of offending sender.
  • b) In case of Hacking the following details is required for cyber crime complaint-
    • Logs of the server.
    • A hard copy and soft copy of the defected page.
    • If the data of the defacted site is compromised then you will need a soft copy of original data as well as compromised data.
    • Control mechanism details of access in which you have to tell who has access the computer.
    • If you have any doubt or your feeling suspicious about anyone then you have to provide the list of these suspicions.

    Step 4- You can file the complaint from any cyber cell of any of the cities and also send direct email on below given email of Cyber Cell Police Station.

    Mumbai Address: Assistant Commissioner of Police Cyber Crime Investigation Cell Office of Commissioner of Police office, Annex -3 Building, 1st floor, Near Crawford Market, Mumbai-01. Contact Details: +91-22-22630829 +91-22-22641261 Website: E-mail id:

    Chennai Address: Assistant Commissioner of Police Cyber Crime Cell Commissioner office Campus Egmore, Chennai- 600008 Contact Details: +91-40-5549 8211 E-mail id: For Rest of Tamil Nadu, Address: Cyber Crime Cell, CB, CID, Chennai E-mail id:

    Bangalore (for whole of the Karnataka) Address: Cyber Crime Police Station C.O.D Headquarters, Carlton House, # 1, Palace Road, Bangalore – 560 001 Contact Details: +91-80-2220 1026 +91-80-2294 3050 +91-80-2238 7611 (FAX) Web site: Cyber Crime Police Bangalore Email-id:,

    Hyderabad Address: Cyber Crime Police Station Crime Investigation Department, 3rd Floor, D.G.P. office Lakdikapool, Hyderabad – 500004 Contact Details: +91-40-2324 0663 +91-40-2785 2274 +91-40-2329 7474 (Fax) Web… E-mail id:,

    Delhi Address: CBI Cyber Crime Cell: Superintendent of Police, Cyber Crime Investigation Cell Central Bureau of Investigation, 5th Floor, Block No.3, CGO Complex, Lodhi Road, New Delhi – 3 Contact Details: +91-11-4362203 +91-11-4392424 Web site: Central Bureau of Investigation (CBI) E-Mail: Asst. Commissioner of Police, Cyber Crime Cell, EOW, Crime Branch, 2nd Floor, Police Training School, Malaviya Nagar, New Delhi-110 017 E-Mail:,

    Thane Address: 3rd Floor, Police Commissioner Office Near Court Naka, Thane West, Thane 400601. Contact Details: +91-22-25424444 Web site: E-Mail:

    Pune Address: Assistant Commissioner of Police Cyber Crime Investigation Cell Police Commissioner Office of Pune 2, Sadhu Vaswani Road, Camp, Pune 411001 Contact Details: +91-20-2612 7277 +91-20-2616 5396 +91-20-2612 8105 (Fax) Website: Page on branch.html E-Mail:

    Gujarat Address: DIG, CID, Crime and Railways Fifth Floor Police Bhavan Sector 18, Gandhinagar 382 018 Contact Details: +91-79-2325 4384 +91-79-2325 3917 (Fax)

    Gurgaon Superintendent of Police Gurgaon. Assam CID HQ,Dy.SP. Assam Police contact Details Ph: +91-361-252-618 +91-9435045242 E-mail:

    Jharkhand IG-CID,Organized Crime Rajarani Building,Doranda Ranchi, 834002 Ph: +91-651-2400 737/ 738 E-mail:

    Haryana Cyber Crime and Technical Investigation Cell, Joint Commisioner of Police Old S.P.Office complex,Civil Lines

    Gurgaon E-mail: Jammu SSP,Crime CPO Complex,Panjtirthi Jammu-180004 Contact Details Ph: +91-191-257-8901 E-mail:

    Meghalaya SCRB,Superintendent of Police Meghalaya Ph: +91 98630 64997 E-mail:

    Bihar Cyber Crime Investigation Unit Dy.S.P.Kotwali Police Station, Patna Ph: +91 94318 18398 E-mail:

    Uttar Pradesh Cyber Complaints Redressal Cell, Nodal Officer Cyber cell Agra, Agra Range 7,Kutchery Road, Baluganj,Agra-232001 Uttar Pradesh Ph:919410837559 e-mail: Himachal Pradesh CID Office , Dy.SP

    Himachal Pradesh Contact Details Ph: +91-94180 39449

    Kerala Hitech Cell Police Head Quarters Thiruvananthapuram Contact Details Ph: +91-471 272 1547 +91-471 272 2768 E-mail:

    Odisha Cyber Crime Police Station, CID, Crime Branch, Odisha, Cuttack-753001 Ph. No.0671-2305485 E-mail ID:-

    Punjab Cyber Crime Police Station DSP Cyber Crime, S.A.S Nagar,Patiala, Punjab Ph: +91 172 2748 100

    West Bengal CID, Cyber Crime West Bengal Ph: +9133 24506163


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